Should you need to return your item?

All returns must be made within 30 days of purchase.

You must obtain a returns reference (RMA) in order to return your package this can be obtained by simply emailing or phoning our customer service team 01843 209239 or This email address is being protected from spambots. You need JavaScript enabled to view it.. You will be issued with an RMA number which you must quote in your returns parcel. We will be unable to process your return / exchange without this RMA number and reason for return.

If the company accepts returned goods it reserves the right to make a re-stocking charge of 20%.

Note the original packaging is also important, please do not mark the box or put tape on it. Please be aware that you are responsible for safe return to us - we cannot be held responsible for items that go missing in the post when we are not the sender - therefore we strongly recommend you send using a track able service and have adequate insurance to protect yourself against loss.

You must enclose clear documentation with your return stating your name and address and reason for return.

Once your goods are accepted back into stock you will be issued with a refund or a replacement where appropriate, when returning non faulty item a delivery charge maybe incurred.

We regret that post and packing charges and cut keys cannot be refunded.